At EYE QUIX, customer satisfaction is our priority. If you are not fully satisfied with your purchase, we are here to help.

1. Return Eligibility

You may request a return if:

• The item is unused, unworn, and in original condition

• The item is returned within 7 days of delivery

• The product is in its original packaging with tags intact

• You provide proof of purchase (order number or receipt)

Items that show signs of use, damage, or alteration will not be eligible for return.

2. Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned:

• Used sunglasses or eyewear

• Items purchased on clearance or final sale

• Gift cards

3. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect product:

• Contact us within 48 hours of delivery

• Provide clear photos of the product and packaging

• We will arrange a replacement or refund after verification

4. Refund Process

• Once your return is received and inspected, we will notify you

• Approved refunds will be processed within 5–7 business days

• Refunds will be issued to the original payment method

Shipping charges are non-refundable unless the return is due to our error.

5. Return Shipping

• Customers are responsible for return shipping costs unless the item is faulty

• We recommend using a trackable courier service

6. Late or Missing Refunds

If you haven’t received your refund:

• Check your bank account again

• Contact your payment provider

• If the issue persists, contact us directly

7. Contact Us

For return requests, please contact:

Email: eyequix15@gmail.com
Phone: +92 3170448178
 Office: Lahore, Pakistan